Problem

The map gadget is shown on the dashboard, but there is no map - only a grey or white background. The browser is Internet Explorer.

Solution

Please contact your JIRA administrator about this problem.

It is most likely caused by gzip compression on your frontend webserver.

IE will then have some problems reading the json data thats is used in the Mapit plugin.
You could try to add the following to your mod_deflate config:

BrowserMatch ^Mozilla/4.0[678] no-gzip
BrowserMatch ^Mozilla/5.0 no-gzip
If you have the line -> BrowserMatch bMSIE !no-gzip !gzip-only-text/html then remove it

Save config and restart the webserver.

If this did not help, please create a support ticket so we can help you!

Related articles

Page:

The map doesn't show in Internet Explorer

Browser not supported