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Map doesn't show - 504 Gateway timeout

Owned by Helene Lund Engebø (Deactivated)
Last updated: Apr 06, 2022 by Lillann Henriksen SolbergVersion comment

Problem

The map doesn't show, and the browser console shows messages of the type

Response not ok: StatusCode: 504 ReasonPhrase: Gateway Time-out URL that failed: http://a.tile.openstreetmap.org/8/250/191.png

Possible reasons

  1. The OpenStreetMap service is temporarily down. You can check this by trying to reach www.openstreetmap.org from your browser.
  2. The JIRA server where Mapit is installed has no access to the internet
  3. The JIRA server where Mapit is installed routes internet traffic through a proxy server

Solutions

If the OpenStreetMap service is temporarily down, you just have to wait until it's up and running again. Normally this shouldn't take long.

If OpenStreetMap is running as normal, but Mapit doesn't show any maps, the connection problem lies on the JIRA server where Mapit is installed. 
Mapit requires that the JIRA server it's installed on has access to the internet, so please contact your JIRA administrator to check this.

Currently there is no support for routing the traffic through a proxy server, but this will be supported in a future version.